What does this feature mean?
It is possible to cancel lessons and other bookings that are not going to take place as originally planned.
Why should I use this feature?
You can use this feature to adjust teaching and other bookings in the schedule and at the same time send a message to the affected students and teachers if you wish. The feature may also provide the option to reschedule the cancelled lesson to another day instead.
How do I make a cancellation?
Cancellations are always made via the schedule. It is possible to cancel multiple bookings at the same time.
To cancel 1 booking -
To cancel a single lesson or other booking:
- Click on the booking in the schedule
- Click on the three dots
- Select 'Cancellation'
- Choose a reason for the cancellation
- If the lesson is to be taught with a substitute, select the teacher from the dropdown list for 'Substitute'
- Tick the box 'Send message to participants' if you want to send an email with information about the cancellation. A message will open as soon as the cancellation has been confirmed.
- In the summary at the bottom you can review which bookings you are about to cancel and choose to remove a cancellation if something is wrong
- When you are satisfied, click' Confirm cancellation'
To cancel bookings in bulk -
- Go to the teacher’s schedule and click on 'Bulk Manage'
- Click on the bookings to be cancelled or select all bookings for an entire day by ticking the box next to the date.
- Then click the 'Edit' button and select 'Cancellation' (please see above for completing the details in the cancellation box)
- The booking will now appear with strikethrough text in the schedule
To restore a cancellation
If you change your mind or made an error and want to restore a cancelled booking, do the following:
- Click on the booking that has been cancelled
- Click on 'Restore booking'
- The booking will then re-appear back in the schedule without a line through it.