What?
When you send a message in SpeedAdmin Play!, the message editor opens in a new browser window. Safari treats any window a website opens on its own as a pop-up, and blocks it by default — usually without any clear warning that it has done so.
Why?
This isn't a fault in SpeedAdmin Play!; it's a Safari setting. Other browsers, like Chrome and Edge, are generally more visible about blocked pop-ups, which is why this issue tends to show up specifically for Safari users.
How?
The easiest way to avoid this error is to use SpeedAdmin in a different browser, such as Chrome or Firefox. If you would like to continue on Safari, you can change the settings to avoid missing these notofications.
Step 1: Allow pop-ups permanently for SpeedAdmin Play!
- Open Safari and go to the SpeedAdmin Play! address you use to log in.
- Choose Safari > Settings from the URL bar, then click Websites.
- Click Pop-up Windows in the left-hand list (scroll down if you don't see it right away).
- Find your SpeedAdmin Play! address in the list and set it to Allow.
Safari will now remember this setting, so the message window can open without being blocked.
Step 2: On iPhone or iPad
Safari on iOS and iPadOS doesn't offer a per-website setting — pop-ups are either allowed or blocked for all sites:
- Open the Settings app.
- Scroll down and tap Safari.
- Turn off Block Pop-ups.
Step 3: Try sending the message again
Go back to SpeedAdmin Play!, click "Send message" once more. The message window should now open as expected.