What? Automated emails are messages that the system sends out on it’s own when certain actions occur. For example, a confirmation email sent to a guardian when submitting an application for a student.
Why? There can be many reasons to adjust these emails. Your school/service may want to add detailed contact information, explain the next steps, or simply give the message a tone that reflects your school/service.
How? Follow the steps below to edit the automated emails in the system
Step 1
- Navigate to your automated emails through ‘Settings’, ‘Communication’, ‘Email and SMS templates’, ‘Mail templates.’
- Find the template you want to adjust and click ‘Edit’
- Make the necessary changes and click ‘Save
Remember
Do not change anything inside the brackets, those are merge fields used to pull data from the system and imperative that they remain intact as they are shown.