What? When you try to access Play! guides via the Help cenre or "Contact Support" from inside SpeedAdmin, you have to sign in once via the Single Sign On functionality.
Why? This saves you from having to remember and enter a separate password for the Knowledge Center at every login, so you can jump straight from SpeedAdmin to guides, support tickets, and release notes.
How? Follow the steps below to access the Knowledge Center via single sign-on.
Step 1: Navigate to the guides as you normally would
Try to access the user guide either through the system directly (strg+q), or through the help center.
Step 2: Single Sign On
In the help centre window, put in the email adress with which you are signed into SpeedAdmin.
If you are unsure which email you are signed up with, you can view and edit it under "My profile":
- After putting in your email adress, click on "Send verification email". An email will be sent to you that contains a 6-digit number. This step might take a few minutes. If you did not recieve an email, click "Resend code".
- Put in the code and click "Verify code".
- You are now signed and can access the Play! guides, release notes, and your tickets.