When a customer starts an online card payment through the WP gateway a "Create date" is set.
If the transaction is succesful the date is saved and the payments will then be marked in the Account Overview as "Approving" (State 1 in lists):
Every afternoon payments are checked against WP and a "Paid date" is set at that point.
"Created date (& time)" = The date the transaction is made in WorldPay. Reconciliation reports should be based on that date as it will match the paid date in WP.
"Paid date" might differ from the actual payment date for different reasons. It is the date SpeedAdmin have confirmed the payment have gone through, so it can not be used for reconciliation.
States
1 = Pending approval (an update is run every afternoon)
2 = Paid
1000 = Deleted (if the payment failed and the payer selected "Cancel") (Not used currently)
Not being used:
Declined = 3,
Error = 99
Terminology:
| In SpeedAdmin | In WorldPay / EBC |
| Payment ID (P-xxxxx) | Merchant Reference Number (xxxxx) |
| Request Reference | Request ID |
| Transactionreference | Transaction UUID |
WorldPay / EBC:
SpeedAdmin List
You will need to have access to both "Worldpay Dashboard" and "EBC" in order to review the process end to end. In the EBC you will be able to see all of your transactions and take MOTO payments, enable refunds etc.
- EBC – Enterprise Business Centre in CyberSource (what will become known as the Worldpay Ecommerce Gateway -Enterprise Business Center - Login (cybersource.com)
-
Worldpay Dashboard- Worldpay Dashboard (egain.cloud) - Worldpay Dashboard Overview Video- How do I use the main features of Worldpay Dashboard? (egain.cloud)
A user guide to help support - How do I Activate my Worldpay Dashboard Account? (egain.cloud)