A typical issue when preparing a draft is the error "Payer Debtornumber can not be empty" or similar errors refering to the student as payer.
These errors can be remedied by accessing the student data card and changing/reconfirming the default payer to be guardian profile.
- To start go to the data card of the student. This can be done through the payment error list by clicking the payer name in the list. Or use super search to locate the student data card.
- On the data card select the "Parent/guardian" tab.
- Check if the correct Guardian is registered in the section. If needed add a guardian by filling out the form and select "Insert".
- Note that a Guardian might be present in this section and set as "payer = yes" but the student could stil be set as the payer for a lesson or ensemble regardless.
- Select the button above the guardian data "State payer"
- In the state payer menu select the correct default payer
- Mark the checkboxes :
- Change payer in all school years
- Change all courses/instrument hire to this payer
- Select save
Go back to the posting/draft menu. The error should now be resolved.