Student De-registration

This guide will show you how to amend your de-registration settings so that students/parents can request to de-register from courses.

Setting up De-registration texts and conditions (Settings > De-registration)

Before you allow your parents/students to de-register from lessons or ensembles, you first need to complete the tabs under this section.

De-registration

1. You must select the first tick box to allow students to de-register via SpeedAdmin.
2. Decide whether you want your students to accept your T&Cs for de-registration.
3. Edit and save the de-registration email template that will be sent to students once they have submitted their request.
4. Select ‘Save’ to finish:
   

Questions upon de-registration

Enter the questions you would like your students to complete as part of the de-registration process:

1. Enter the question text in the empty field name.
2. Select the field type – if selecting dropdown, remember to add the dropdown options!
3. Enter a number to order the questions.
4. Confirm whether or not the question is a required field.
5. Select ‘Insert’ to save.
6. Repeat as needed for all questions:
   

Conditions text

1. Enter your conditions for de-registration and select ‘Save’ to finish:
   

Creating de-registration reasons (Settings > De-registration reason)

When de-registering, your student must select a reason for doing so. These are the same reasons/causes you will use when manually discontinuing a student from a lesson or ensemble. These should be fairly broad to minimise the number of different options – you can add a comment if discontinuing manually, and students/parents will add more information via your de-registration questions.

1. Enter the de-registration reason in the empty text field.
2. Select the tick box to make the reason active.
3. Add a number to order the reasons.
4. Select ‘Insert’ to save.
5. Repeat as required for all de-registration reasons:
   

Allowing students to de-register (Settings > Menu > Students)

If you have not already done so, you will need to add the ‘Studentfunctions’ menu item to your student menu:

Your parents/students are now able to de-register from their lessons and ensembles.

Parents/Students de-registering (Log-in as guardian)

We always recommend logging in as a test student to work through a new process and to check rights.

Your parents/students will now have the ‘De-register’ menu item visible. Select this to begin the process as a parent:

1. If required, select ‘Please accept discontinue conditions’.
2. Select the active course or waiting list course you wish to de-register from.
3. Answer the de-registration questions – any required ones must be completed before you can send the de-registration request.
4. Select ‘Send de-registration notice’ to save and notify your service:
   

Parents will then be notified on screen that their de-registration request has been received, and an email will be sent to their registered email address using the template you edited earlier:

You have now finished the process from the parent/student point of view.

Monitoring and processing de-registration requests (Menu bar > In-tray > Students who wish to register)

1. Select the student you wish to de-register and expand the dropdown arrow:
   
2. Select the course(s) to de-register.
3. Enter the date of discontinuation, de-registration reason and add a comment if needed. For the date of discontinuation, we would recommend selecting the Sunday of their final teaching week.
4. Select the relevant option depending on what should happen to the charges (usually option 1 or 2).
5. Select ‘Discontinue selected courses’
6. Change the status to ‘Closed’ when finished:
   

The student has now been de-registered and their request has moved to the ‘Closed’ tab:

The de-registration will also now be visible on the student’s profile page under the Lessons, Ensembles or Waiting list tab(s):